lg89's Privacy Policy
A complete and transparent overview of how safe your personal information is with us, and how we collect, use, and protect it.
Introduction & Purpose
lg89 is committed to providing players in Bangladesh with a safe, transparent, and responsible online entertainment service. Keeping the personal information you share while using our platform secure is one of our top priorities.
This Privacy Policy ("Policy") describes how lg89 ("we", "us") collects, stores, uses, shares, and protects your ("user", "you") personal information. This Policy applies to our website lg89.lat and all services connected to it.
Please read this Policy carefully. Continuing to use our service means you have read and agreed to the terms of this Policy. If you disagree with any part of this Policy, please stop using our platform.
What Information We Collect
When opening an account at lg89, while using our services, and when contacting customer support, various types of information may be collected.
2.1 Information You Provide Directly
Information you give us when you register or use our services:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address and mobile number
- Residential address (for required verification)
- National ID card or passport details (for identity verification)
- Payment information — such as bKash, Nagad, Rocket, Upay account numbers or bank account details
- Messages and attachments sent to customer support
2.2 Automatically Collected Information
When you browse or use our platform, the following information may be collected automatically through technical means:
- IP address and device identifier
- Browser type, version, and operating system
- Page visit time, page URL, and referrer information
- Information obtained from cookies and similar tracking technologies
- Login time, session length, and activity logs
2.3 Transaction Information
Complete records of deposits, withdrawals, and betting activity are stored. This includes transaction amounts, dates and times, payment methods used, and transaction status.
Purpose of Using Information
lg89 uses your personal information only for specific and legitimate purposes. The main purposes for which we use your information are described in detail below:
3.1 Operating & Delivering Services
- To create, verify, and manage your account
- To process deposits and withdrawals
- To deliver betting and gaming services without interruption
- To correctly distribute bonuses, promotions, and VIP rewards
- To resolve technical issues and improve the platform
3.2 Security & Fraud Prevention
- To ensure account security and prevent unauthorized access
- To detect and prevent fraud, money laundering, and other illegal activity
- To verify user age and identity
- To support the implementation of responsible gaming policies
3.3 Customer Support
- To properly resolve your questions and complaints
- To provide effective support via live chat and email
- To maintain a history of previous communications
3.4 Legal & Regulatory Obligations
Certain information must be retained for a set period to comply with applicable laws and regulations. Information may need to be disclosed in response to a court order or a lawful request from a competent authority.
Cookies & Tracking Technologies
Essential Cookies
Essential for the core functionality of the platform. Used to manage login sessions, security, and main navigation.
Analytics Cookies
Help analyze website traffic and improve the user experience. No personal identity is revealed.
Functional Cookies
Help remember your preferences — such as language settings and other personalized experience options.
Marketing Cookies
Help display relevant ads and offers. These cookies can be disabled if you do not consent to their use.
You can reject cookies at any time by changing your browser settings. Please note that disabling essential cookies may cause some core platform features to stop working properly.
Sharing Information with Third Parties
lg89 does not sell your personal information to any third party. However, certain information may be shared in the following limited circumstances:
5.1 Service Provider Partners
We work with trusted third parties for payment processing, identity verification, technical operations, and customer support. These partners operate under strict confidentiality agreements and may only use information for the specified purpose.
5.2 Payment Services
Information required to process transactions via bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment provider. This sharing is essential to complete transactions.
5.3 Legal Obligations
If a court, government agency, or law enforcement authority issues a valid order or request, we may be required to disclose information accordingly. In such situations we will only disclose information that is legally required.
5.4 Business Transfers
In the event of a change of company ownership, merger, or acquisition, your information may be transferred to the new owning entity. You will be notified before any such change takes place.
Data Security Measures
SSL Encryption
All information sent to and received from our platform is protected by SSL (Secure Socket Layer) encryption technology. This protects your information from unauthorized access.
Secure Data Storage
Your information is stored on encrypted servers. Only authorized personnel may access this information for defined purposes.
Regular Security Reviews
Our systems undergo regular security assessments to identify any vulnerabilities and ensure they are resolved quickly.
Access Controls
Strict role-based controls govern access to information. Each staff member is granted access only to the information necessary for their responsibilities.
Although we apply the highest security measures, it is not possible to make data transmission over the internet completely risk-free. Use a strong password to keep your account secure, and never share your login details with anyone.
Your Rights & Controls
As a user of lg89, you have certain important rights over your personal information:
7.1 Right to Access Information
You may request to know what information we hold about you. We will provide this information within a reasonable time.
7.2 Right to Correct Information
If any information in your account is incorrect or incomplete, you may request that it be corrected. We will make the necessary changes as soon as possible.
7.3 Request to Delete Information
In certain circumstances you may request that your information be deleted. However, due to legal, regulatory, or contractual obligations, it may not be possible to delete some information before the required retention period ends.
7.4 Right to Restrict Processing
In some cases you may impose restrictions on the processing of your information, such as when the accuracy of the information is in question.
7.5 Right to Opt Out of Marketing Communications
You may contact our support team at any time to stop receiving promotional emails or communications. However, important transactional messages will continue to be sent.
To exercise these rights, contact our support team at [email protected].
Data Retention Period
lg89 retains your personal information only for as long as it is necessary or legally required:
- While your account is active: all account information, transaction history, and communication records are retained.
- After account closure: certain information may be required to be retained for a set period in accordance with applicable laws and regulations.
- Fraud or dispute-related information: relevant information is retained until the matter is finally resolved.
- Information collected for analytics and statistical purposes is retained in anonymized or aggregated form wherever possible.
Once the set retention period ends, information is securely deleted or anonymized so that no personal identity can be identified.
Protection of Minors
lg89 strictly provides services to users aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.
We take reasonable steps to verify the age of all users at registration. If we are informed that a minor has registered on our platform, we will immediately close that account and delete the related information.
If you become aware that a minor is using our platform, please notify us at [email protected].
Policy Changes & Updates
lg89 reserves the right to update this Privacy Policy as needed. Changes may be made due to changes in the scope of services, adoption of new technologies, or legal obligations.
For any significant changes, we will:
- Post a notice on the website
- Notify you at your registered email address (if the change is material)
- Update the "Last Updated" date on this page
Continuing to use our platform after changes have been made will be taken as acceptance of the updated policy. We therefore recommend reviewing this policy on a regular basis.
International Transfer of Information
To operate our technical infrastructure, your information may be processed or stored on servers located in various countries. For such transfers, we ensure that adequate security measures are maintained in compliance with applicable data protection laws.
Our agreements with third-party service providers include clear data protection terms, so that the highest standard of protection for your information is maintained wherever it is processed.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. Our team is able to assist in both Bengali and English, and is available 7 days a week, 24 hours a day.
- Requests to access or correct information
- Requests to delete information
- Requests to stop marketing communications
- Any questions related to the Privacy Policy
- Any security concerns or complaints